Support
Here is how it works
Getting support
Where to send CraftCenter support questions and which account, shop, listing, or order information helps us answer faster.
You can contact CraftCenter from the contact page or by emailing support@craftcenterapp.com. A little information helps us answer faster, especially when the question is tied to a specific Etsy shop, listing, order, or account.
What to include
- The email address tied to your CraftCenter account.
- The Etsy shop involved, if the question is shop-specific.
- The listing, order, or customer information when relevant.
- What you expected to happen and what happened instead.
- Any screenshot or wording that would help us understand the issue.
Best contact option by topic
Use support for account access, Etsy connection questions, unexpected app behavior, and billing or launch access notes. Use feedback when you want to share a shop idea, confusing screen, missing feature, or seller problem that CraftCenter should understand better.
Security reminder
Do not send passwords, Etsy login codes, or private buyer payment information. CraftCenter support can help without needing those secrets.